Skip to content Skip to footer
  • Full Time
  • Iowa

Website bestow_inc Bestow

Bestow is the leading digital platform for life insurance

ABOUT BESTOW

Bestow is the leading digital platform for life insurance. As both a direct-to-consumer destination and an infrastructure provider, Bestow is on a mission to make life insurance accessible to millions of underserved families.

We strive for work-life balance and believe happy employees make for better experiences and happier customers. It’s a model that helped us land on Forbes’ Best Startup Employers 2021 and 2022 lists!

As a Customer Care Advisor, you provide exceptional customer service to ensure that customers are satisfied with Bestow’s life insurance products, services, and features. You provide helpful information, answer questions, and diffuse potential complaints. You are empathetic and work across departments to share customer feedback to help Bestow make customer-centric decisions.

ABOUT THE ROLE

– Deliver an outstanding customer experience for customers through phone, email, and live chat channels
– Engage customers directly to support them through their life insurance purchasing journey, including educating the customer about life insurance products, assisting with questions about the application process, and resolving technical issues.
– Fulfill customer change requests related to life insurance policy management.
– Grow your life insurance expertise as you develop subject mastery of life insurance products and features.
– Drive continuous improvement to delight customers by acting as the voice of the customer to identify and communicate better ways to serve our customers.
– Work with designers and product managers to share feedback on customer experience pain points.

ABOUT YOU

– 2+ years’ experience supporting customers on chat, phone, and email in a professional environment within designated SLAs
– You’re empathetic, emotionally intelligent, and able to understand customer needs by putting yourself in the customer’s shoes; if there’s a roadblock, you want to smooth it away
– You’re a strong verbal and written communicator, and explain complex ideas clearly and simply. You can communicate with many different personality types and roles (e.g. engineers, designers, and customers).
– You quickly defuse customer anxiety through exceptional customer service skills.
– You’re a self-starter and ambitious learner who is comfortable with ambiguity and fast-paced environments where technology and processes change quickly.
– You’re able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment.
– You like making things easier for customers and colleagues by bringing solutions to the table and pointing out where we’re going wrong.
– Experience with Hubspot or similar CRMs (e.g. Salesforce, ZenDesk, Kustomer).
– Ability to work Monday – Friday from 9:30 am – 6:00 pm CST.

WHAT WE CAN OFFER
– Competitive salary
– Open PTO plan
– 100% paid premiums for medical, dental, and vision insurance
– Annual bonus based on individual and company performance
– Generous equity grant based on level
– Flexible work-from-home policy and open to remote

We value diversity at Bestow. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

To apply for this job please visit jobs.lever.co.

Customer Care Advisor | Clay & Milk
A central Iowa ag-tech accelerator has secured more backers and finally has a name. The Greater Des Moines Partnership first announced the accelerator last year, naming four initial investors. On Monday, the Partnership said the program will be called the "Iowa AgriTech Accelerator" and named three new investors. The new investors include Grinnell Mutual, Kent Corp. and Sukup Manufacturing, all Iowa companies. They join investors Deere & Co., Peoples Co., Farmers Mutual Hail Insurance Co. and DuPont Pioneer. Each investor has agreed to put up $100,000 for the first year of the accelerator. Startups entering the program will receive $40,000 in seed funding in exchange for 6 percent equity. Tej Dhawan, an angel investor and local startup mentor, is serving as interim director until the AgriTech Accelerator names a permanent leader. Dhawan held a similar role with the GIA before Brian Hemesath was named as managing director. As interim director, Dhawan said his main job includes hiring the accelerator's executive director, establishing a business structure and initial recruiting for the first cohort. The accelerator will place few filters, such as location and product, on the applicant pool, Dhawan said. "When you’re seeking innovation, innovation can come from every corner of the world so why restrict ourselves," he said. One area the the AgriTech Accelerator won't recruit from is biotech. For its first cohort, the AgriTech Accelerator will work out of the GIA's space in Des Moines' East Village, Dhawan said. A future, permanent home is still to be decided. The accelerator's program will host startups from mid-July through mid-October, ending with an event connected to the annual World Food Prize. The GIA, which the AgriTech Accelerator is based on, also ends with presentations at an industry event. The accelerator has also started lining up a mentor pool. The Iowa Corn Growers Association, Iowa Soybean Association and the Iowa Pork Producers Association have agreed to provide mentors, as has Iowa State University. While the AgriTech Accelerator is loosely based off of the GIA, it will differ in its business structure, Dhawan said. The GIA runs through a for-profit model for both operations and its investment fund. The AgriTech Accelerator will have a nonprofit model for its operations and a for-profit setup for its fund. Dhawan said the nonprofit model is being used so the accelerator can better work with other nonprofit partners, such as trade associations. "These are all organizations that are nonprofits and can be amazing stakeholders without ever having to be investors in the accelerator," he said. "It becomes easier to work with trade associations in their nonprofit role when we are also a nonprofit." When it's up and running, the AgriTech Accelerator would be one of a handful of ag-focused startup development programs in Iowa. Others include the Ag Startup Engine out of Iowa State University and the Rural Ventures Alliance from Iowa MicroLoan. Matthew Patane is the managing editor and co-founder of Clay & Milk. Send him an email at mpatane@clayandmilk.com.
This Pop-up Is Included in the Theme
Best Choice for Creatives
Purchase Now