Customer Service Lead

Website VolunteerLocal

Do you love creating positive customer experiences?
This position might be for you! 

VolunteerLocal is seeking a full-time Customer Support Lead to take on first line customer support and new client on-boarding. Applicants must be excellent on the phone, highly motivated, extremely personable and eager to work (and learn) in a small company environment. This position calls for someone who is highly organized, efficient, and loves to help people find solutions. At home, do you have a place for everything and everything is in its place? If you have an “Iowa Nice” personality with a proactive quick-on-your-feet approach to solving problems, we want to talk with you. 

Qualified candidates must possess excellent interpersonal communication skills and a level of professionalism for supporting event and volunteer coordinators. 

Who is VolunteerLocal? 

VolunteerLocal is a user-friendly volunteer scheduling platform used by event planners and volunteer coordinators of all types. Learn more about VolunteerLocal at http://www.volunteerlocal.com

Position Title: Customer Support Lead 

Reports To: Brian Hemesath 

Location: Des Moines, Iowa 

Salary Range: $30,000 – $40,000/year 

Benefits: Health insurance + additional benefits, flexible vacation and personal time, casual dress code, modern downtown office/workspace 

Responsibilites

– Provide real-time, personalized and friendly support to VolunteerLocal customers through live chat, email and phone. 

– Lead remote trainings of the platform for new customers (on-boarding). 

– Interact with product development to uncover market opportunities and new product features. 

– Create and distribute email campaigns for existing customers to learn about new features. 

– Script and produce tutorial videos for the VolunteerLocal YouTube channel. 

– Manage and publish content for our public-facing blog (content is produced by others). 

Requirements 

– Experience working directly with customers (business-to-business) 

– Professional yet personable, clear, concise, informative written and verbal skills 

– An aptitude for leading a screenshare for product/feature demonstrations 

– Strong organizational skills and attention to detail 

– Ready to thrive in a dynamic, fast-paced technology company 

– 2+ years’ experience in Customer Support or Account Management – SaaS experience strongly preferred 

– Experience with customer support related software and tools 

– A positive, team-centric attitude 

To apply for this job please visit welcometovolunteerlocal.volunteerlocal.com.